Call (315) 495-5781 to make a reservation today!
Q. What kind of care will my pet receive?
|Our pets are a part of our family (our babies) as your pet will be during his or her vacation with us. Your pet will receive lots of "TLC"!|
|Q. Do I need to bring my own dishes and blankets?|
|A.||No, we supply sanitized stainless steel dishes and comfort rugs. If you bring yours, there is a laundry fee.|
|Q. Should I bring my pet's own food?|
|A.||You can, but the price of boarding includes food. We use a nutritious Kennel Food. However, if your pet is on a special diet or if your pet has a sensitive stomach with a change of food, please do bring your own food. Note: Often, older pets do better on their own food.|
|Q. What about medications?|
|A.||Administration of medications is not a problem. If your pet is on medication, please bring it in it's original prescription bottle, labeled correctly with proper dosage directions. Fee for this service is $1.00 a dose.|
|Q. What about my pet's toys?|
|A.||Bring them! It will give them something familiar to play with and remind them of you. We also have pet supplies and toys available for purchase in our shop. ** No Rawhide or animal body parts (ears, hoof, etc.) are permitted. ** These are not safe chew toys.|
|Q. Can I pick up my pet outside of business hours?|
|A.||Not usually. Of course, emergency situations always require special consideration. However, you should make every effort to pick up your pet at the appointment time Note: There is a $30.00 fee for off hours pick up or drop off.|
|Q. What if I have to cancel my appointment?|
|A.||Call to notify us as soon as you can. 24 hour notice is requested, if possible.|
|Q. What is Pet Care Services Association?|
|A.||The Pet Care Services Association (formerly known as ABKA or American Boarding Kennel Association) is the non-profit trade association for over 3,100 pet care service businesses in the United States and around the world. Only Pet Care Services Association members commit to the Pet Care Services Association Code of Ethics and the Pet Owners' Bill of Rights which assures pet owners that their beloved pets will receive professional, loving care. Pet Care Services Association members offer a variety of services for your pet including boarding, dog daycare, grooming, training, pet transportation, shipping, pet supplies, food sales, etc.|
|Q. When can I visit the kennel?|
|A.||Kennel Tours are conducted on Tuesdays & Wednesdays 10AM to noon if the kennel is not full to assure that our guests do not become stressed and that they remain comfortable during their stay here. K-9 cough can be brought on by stress. Our guests are our priority.|
|Q. Can you supply references?|
|A.||Please refer to our Testimonials page for letters from many of our satisfied customers. Other references available upon request|
PCSA Code of Ethics
All PCSA members subscribe to and are governed by the following Code of Ethics. The PCSA Ethics Committee
enforces this code and encourages inquiries should these standards not be met by a member.
As a member of PCSA, I recognize that, in order to fulfill my obligations to the animals in my care, to my
customers, to the pet care services industry and to my community, both my business and my personal life must be
governed by honorable standards...
Therefore I solemnly pledge:
- To provide conscientious care for the animals entrusted to me, being constantly attentive to their security, safety, and well-being, and to place their welfare above all other business considerations.
- To take every opportunity to learn more about my profession and to improve my services.
- To deal honestly and fairly with the public, and to avoid misrepresentation of my services.
- To respect the confidence of every customer served.
- To place service to my customers and to the boarding kennel industry above personal gain.
- To avoid unfair competitive practices, any slander or defamation of my competitors, and actions or business practices which would result in dishonor upon or distrust of my competitors or of the boarding kennel industry in general.
- To support my association, its policies and programs, and to participate as fully as possible in its activities.
- To be respectful of, and to cooperate with the other professions and trades which operate within the pet industry, in every way consistent with my other responsibilities.
- To obey all applicable Federal, State and local laws governing animal care.
- To operate my business in such a manner as to reflect honor upon the boarding kennel industry within my local community.
- To encourage responsible pet ownership, and to promote, especially through the charitable programs of ABKA, an increased awareness and acceptance of humane and noble animal programs.
Bill of Rights for Boarded Pets
As a member of PCSA, this
facility freely acknowledges and willingly accepts the serious
responsibility involved in the care of your
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